Hybrid Technical Support Manager

at ESA - Electronic Security Association

• Job title: Technical Support Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Breda, Netherlands

About the role

• Technical Support Manager at ADI Centre of Excellence providing pre- and post-sales support for Fire & Security products. Driving team success and improving customer satisfaction and retention.

Responsibilities

• Manage and support the C&PS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams
• Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues
• Manage day to day activities and generate clear and accurate reporting data from an expansive range tools, such as Salesforce and NiCE.
• Liaison with the internal functions including sales, category management, Marketing & E-Commerce with product support and other service functions
• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
• Review daily priorities and take appropriate action to ensure results are achieved

Requirements

• Proven experience in people management
• Minimum of 6 years of technical experience in electronics industry, preferably Fire or Security.
• Fluency in Dutch and English

Benefits

• Attractive salary conditions
• Hybrid work model allowing you to work 2 days per week from home.
• Opportunity to work independently within a varied area of responsibility
• Opportunity to work for a global business
• 25 vacation days, 6 ADV days
• Pension plan
• Fisc free benefits