Technical Support Engineer providing technical support for semiconductor equipment in South Korea. Responsible for troubleshooting and guiding field engineers at customer sites.
About the role
- Technical Support Agent supporting Key Management Infrastructure Help Desk for CACI. Collaborating with Department of Navy and resolving technical issues for client accounts.
Responsibilities
- Track help desk activity by gathering metrics to identify current and future concerns
- Provided weekly, monthly, quarterly, and yearly Help Desk Trend Analysis
- Obtain/update KMI account configuration management
- Coordinate with Department of the War (DOW) COMSEC accounts to ensure network firewalls are operational to support the KMI Virtual Private Network (VPN) connections
- Assist in the completion of account inventory actions and resolving technical issues
- Monitor, track, and support COMSEC account inventory activities IAW National Security Agency (NSA) and service level policy
- Provide customer service to US Navy, US Marine Corps, and US Coast Guard
Requirements
- Active Secret Clearance
- Must have 5 years of experience in C4IRS systems
- Must have prior Key Management Infrastructure experience –minimum 5 years
- Must have prior COMSEC experience – minimum 5 years
- Must have some network engineering/configuration knowledge and experience
- Strong interpersonal skills to communicate and work with customers and team members
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- Strong Microsoft Office knowledge
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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