About the role

  • Manager of Engineering Technical Support overseeing product structure management and engineering change processes. Leading cross-functional teams and maintaining product data for industrial lift trucks at Hyster-Yale.

Responsibilities

  • Oversee global product structure management by defining, assigning, and maintaining truck configuration attributes, and coordinating the release of product structures for multiple platforms and model years.
  • Lead the release and maintenance of product codes, unit codes, distribution records, and master lists for both internal and external manufacturing partners, ensuring timely launches aligned with production schedules.
  • Coordinate and manage global engineering change processes, including ECN batch releases and VASP technician workloads, to support technical publications and aftermarket operations.
  • Provide global support for resolving product structure and system issues, manage engineering libraries and sales/product information databases, and ensure accurate maintenance of truck, battery, and component data.

Requirements

  • Education: Bachelors of Science degree
  • Experience: 7+ years in a Product Development environment
  • Strong problem-solving and conceptual thinking abilities; additional training in methods such as Lean and Six Sigma is a plus
  • Extensive understanding of industrial lift truck products, including knowledge of models developed at multiple locations and manufacturing plants
  • Proficiency with databases and business software, including document management systems and workflow tools
  • Experienced in using graphic design and engineering software such as Adobe Illustrator and 3D CAD programs (e.g., Siemens NX or similar)
  • Advanced user of Microsoft Office Suite and collaborative platforms
  • Strong business operations skills, including verbal and written communication, time management, project leadership, and people management; additional training in project management and leadership is desirable.

Benefits

  • Competitive pay
  • Tuition reimbursement
  • Supportive work environment
  • Hybrid work option
  • Opportunities for growth and development
  • Full benefits package: paid time off; medical, dental, vision, and life insurance; employer-sponsored profit sharing and 401(k)

Job title

Manager, Engineering Technical Support

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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