Technical Support Engineer ensuring exceptional support for B2B customers in cloud infrastructure and financial operations. Assist Ocean & Elastigroup customers integrating with Flexera One platform for unified cost optimization.
PS
Hybrid Technical Support Team Leader
Posted 42 minutes ago
About the role
- Technical Support Team Leader overseeing Support Consultants at Procentia. Focusing on Python troubleshooting and team development for efficient technical operations.
Responsibilities
- People management of Support Consultants and Technical Support Consultants
- Leading team training and development, including structured upskilling in Python, Azure, SQL especially for troubleshooting, automation, and diagnostic efficiency
- Objective setting, employee motivation and professional development planning
- Acting as the SME for complex technical issues, including major incidents
- Identifying hardware/software solutions and contributing to continuous improvement
- Leading by example and supporting the team in achieving company goals
- Diagnosing and resolving advanced faults
- Managing escalations internally and externally, ensuring major incidents are resolved within SLA and coordinating cross‑team activity
- Contributing to lessons‑learned sessions and RCA documentation (CAPA)
- Responding to Zendesk tickets and supporting clients via phone, Teams and email
Requirements
- Experience supporting software systems
- Strong technical knowledge with the ability to learn new technologies quickly
- Experience with Python for troubleshooting, automation, diagnostics, scripting or internal tooling, with the ability to mentor others in Python fundamentals
- Understanding of business processes and workflows
- Responsible, reliable, and consultative approach
- Ability to prioritise, meet deadlines and deliver rapid outcomes
- Excellent customer service, communication, and organisational skills
- Logical thinker with strong problem‑solving skills
- Ability to analyse complex, multi‑faceted issues and break them down logically
- Proficiency in Microsoft Office (especially Excel), Windows Server, and IIS
- High degree of numeracy and attention to detail
Benefits
- 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
- Buying and Selling holiday (up to 1 week)
- Volunteer day
- 5% Employer contribution pension
- Life Assurance
- Private Medical Insurance
- Employee Assistance Programme (EAP)
- Health care cash plan
- Tusker – Electric Car Leasing scheme
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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