Technical Support Agent supporting Key Management Infrastructure Help Desk for CACI. Collaborating with Department of Navy and resolving technical issues for client accounts.
About the role
- Technical Support Engineer providing technical support for semiconductor equipment in South Korea. Responsible for troubleshooting and guiding field engineers at customer sites.
Responsibilities
- Provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction
- Establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure
- Responsible for technical escalations (remote & onsite) at customer sites for DDP [CVD] products
- Support NPI development early in the product life cycle, and at key customer sites
- Guide and coach field engineers in troubleshooting techniques, work ethics and cultural norms
Requirements
- Bachelor’s degree or equivalent in technical field
- Ability to work independently and as part of a team
- Strong Organizational and time management skills
- Excellent interpersonal and communication skills
- Ability to handle stressful situations and effectively manage difficult problem
- Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI and ARK.
- +7 years of experience with Applied Materials DDP products or similar.
Benefits
- supportive work culture that encourages you to learn, develop, and grow your career
- health and wellbeing programs and support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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