Deskside Administrator I at AMERICAN SYSTEMS providing robust technical on - site support for end - users in a federal contract setting. Resolving desktop and software issues while documenting activities in the IT ticketing system.
About the role
- Capacity Management Administrator managing recruitment and workforce planning for operational efficiency. Supporting staffing needs through administrative coordination and talent sourcing.
Responsibilities
- Track all hiring requests (offers and searches) from initiation through final approval.
- Review hiring requests against the IIG Hiring Approval Criteria.
- Maintain accurate and up-to-date records of approval status, timelines, and decision outcomes.
- Follow up with stakeholders to resolve approval delays or missing information.
- Identify and flag risks related to billability and utilisation.
- Serve as a point of contact for key stakeholders regarding hiring approval-related queries.
- Remain available, adaptable, and flexible to support additional requests during periods of increased workload.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Operations Management, or a related field.
- 3-5 years of professional experience in capacity planning, workforce administration, recruitment, or HR operations.
- Experience in workforce forecasting, scheduling, or resource planning for support or operations teams.
- Strong understanding of recruitment best practices and hiring lifecycle management.
- Experience working with international teams.
- Proactive, solutions-oriented mindset with strong ownership of responsibilities.
- Ability to thrive in a role requiring both operational coordination and talent acquisition support.
- Proficient in the use of Microsoft Office, Google Workspace, BambooHR and any related HR systems for workforce tracking, reporting, and stakeholder coordination.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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