Capacity Management Administrator managing recruitment and workforce planning for operational efficiency. Supporting staffing needs through administrative coordination and talent sourcing.
About the role
- Deskside Administrator I at AMERICAN SYSTEMS providing robust technical on-site support for end-users in a federal contract setting. Resolving desktop and software issues while documenting activities in the IT ticketing system.
Responsibilities
- providing on-site technical support to end users in a large enterprise environment
- resolving hardware and software issues directly at the user’s workstation
- managing face-to-face interactions, documenting all activities in the IT ticketing system
- troubleshooting desktop computers, laptops, peripherals, and software
- assisting with user account management, imaging devices, and collaborating with other IT teams for escalations
- supporting end-user training
Requirements
- U.S. Citizenship is required
- Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility
- 1-2 years of experience in a deskside or technical support role
- Must hold a current 8570/8140 IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
- Strong problem-solving skills
- Proficient in troubleshooting hardware issues (desktops, laptops, printers, peripherals) and software problems
- Good verbal and written communication skills
Benefits
- comprehensive benefits package to ensure our employees receive the work-life support they need
- healthcare benefits
- paid leave
- retirement plans
- insurance programs
- education and training assistance
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