About the role

Head of Technical Product Management managing a team for SaaS integrations at a global organization. Focused on delivering seamless and secure solutions for academic lifecycle and research management needs.

Responsibilities

Lead, mentor, and manage a team of Technical Product Managers providing direction, performance feedback, and professional development.
Oversee the design of complex integrations, ensuring alignment with client functional requirements, technical constraints, and security/compliance needs.
Establish, document, and enforce standards and best practices for solution design, documentation, and project delivery within the TPM team.
Work closely with the Data and Software Engineering Leads to implement scalable, agile ways of working within the AIS Technical Services team.
Collaborate with Sales, Client Services, and Customer Success teams to ensure customer satisfaction throughout the entire engagement lifecycle.
Collaborate with the Senior Director, AIS Technical Services, to define the organization’s growth strategy and help implement initiatives aimed at improving efficiency and scaling operations.
Foster a culture of continuous improvement in the team; identify key strengths and development areas of the team members, support their professional growth while promoting a culture of inclusion and mutual respect.

Proven experience managing or leading professional services teams in a SaaS or enterprise application environment.
Knowledge of enterprise systems (such as HR, finance, and databases), integration patterns, APIs, and security standards.
Practical knowledge of Project Management and Agile methodologies.
Exceptional communication and stakeholder management skills, with demonstrated success in customer-facing roles.
Ability to develop standards, best practices, and high-quality documentation.
Demonstrated hands-on expertise in designing and implementing technical integrations, especially in novel or complex situations.
Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience); advanced degree is considered a plus.
Excellent written and verbal communication skills.
Ability to build relationships with stakeholders and the team.
Experience in higher education or research systems is considered a plus.
Familiarity with Research Information Management Systems or Faculty Information Systems is considered a plus.

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice