Product Manager responsible for customer profile data and communication features in a leading ticketing platform. Collaborating with UX and Engineering to deliver scalable solutions.
About the role
- Product Owner maximizing product value at ECA International Group. Collaborating with cross-functional teams to deliver high-quality solutions and ensuring business needs are met.
Responsibilities
- Own and manage the product backlog, ensuring it is prioritised in line with business goals
- Translate business requirements into clear user stories and acceptance criteria
- Work closely with stakeholders to define product vision and roadmap
- Collaborate with engineering, design, and QA teams throughout the delivery lifecycle
- Participate in sprint planning, reviews, and retrospectives
- Ensure delivered features meet agreed requirements and quality standards
- Analyse user feedback, data, and market trends to inform product decisions
- Communicate progress, risks, and outcomes to stakeholders
- Continuously identify opportunities for product improvement
Requirements
- Proven experience as a Product Owner or similar product-focused role
- Strong understanding of Agile methodologies (Scrum / Kanban)
- Experience managing product backlogs and writing high-quality user stories
- Excellent stakeholder management and communication skills
- Analytical mindset with the ability to interpret data and insights
- Experience working closely with software development teams
- Ability to prioritise effectively in a fast-paced environment
- Experience within HR Tech (Desirable)
- Familiarity with tools such as Jira, Confluence, or similar (Desirable)
- Understanding of UX principles (Desirable)
- Experience working in a scale-up or high-growth environment (Desirable)
- Customer-centric mindset (Personal Attributes)
- Strong problem-solving skills (Personal Attributes)
- Collaborative and team-oriented (Personal Attributes)
- Proactive and outcome-focused (Personal Attributes)
Benefits
- Our Team and Culture
- We are a super friendly team that thrives on collaboration and supporting each other.
- We cultivate an environment where everyone feels valued and empowered to contribute their best work, helping us to realise our ambitious growth goals and mission.
- We live our Values of Integrity, Respect, Ambition and Innovation and this shows up loud and proud in everything we do.
- Our hybrid working structure includes spending around two days a week at our Head Office in Holborn, London, in a great space filled with creativity, where we come together to collaborate and learn from each other. Not to mention, being in the hub of the West End, we’re surrounded by many cafes and restaurants and are just a hop, skip, and a jump from the tube.
Job title
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