Product Manager responsible for customer profile data and communication features in a leading ticketing platform. Collaborating with UX and Engineering to deliver scalable solutions.
About the role
- Product Manager building AI-native care delivery software for Abby Care. Leading complex product areas with a focus on speed, learning, and impact.
Responsibilities
- Own end-to-end product execution: Take full ownership of complex, operationally critical product areas, from problem discovery and PRDs through delivery, launch, and iteration. Be accountable for real-world outcomes across care delivery, clinical, and operations.
- Translate real-world care workflows into product: Partner with caregivers, clinicians, operations, and compliance teams to understand how care is delivered today and turn those workflows into intuitive, reliable, and scalable product experiences.
- Build AI-assisted care delivery systems: Lead the design and iteration of AI-powered workflows, including automation, intelligent defaults, decision support, and human-in-the-loop systems that meaningfully improve care quality, operational efficiency, and caregiver experience.
- Innovate alongside the broader care ecosystem: Collaborate with providers, payors, regulators, and internal clinical leaders to unlock new models of care delivery and shape product strategy in regulated environments.
- Raise the bar for product thinking and execution: Set a high standard for product clarity, judgment, and craft. Inspire cross-functional collaboration, and continuously elevate how product decisions are made and shipped across EPD.
Requirements
- 3+ years of professional experience as a product manager
- Strong ability to distill complex, scattered input into clear, well-prioritized roadmaps and requirements
- Experience owning and shipping impactful products end-to-end
- Experience building AI-powered and/or automation-driven products
- Experience delivering products across web and mobile
- Excellent written and verbal communication, including producing clear, structured, and actionable PRDs and partnering effectively with engineering and design
- Experience building internal tools, workflow products, or data-heavy systems, ideally in healthcare, regulated environments, or fast-moving startups.
Benefits
- Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.
- Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% of your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
- Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
- Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
- Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
- Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.
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