Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Multilingual Customer Service Agents providing assistance in Dutch and English. Working in a hybrid role with a focus on customer satisfaction and efficient issue resolution.
Responsibilities
- Provide excellent customer support via voice, chat and email
- Handle inbound and outbound customer interactions in a professional manner
- Aim to resolve customer issues on first contact whenever possible
- Manage complaints and escalations with a calm, solution-focused approach
- Accurately record and update customer information using CRMs and ticketing platforms
- Work in accordance with service level agreements (SLAs) and quality guidelines
- Meet individual and team performance targets related to quality, productivity and customer satisfaction
- Stay up to date on product knowledge and process changes
- Ensure compliance with data protection regulations and internal security procedures
Requirements
- Fluency in Dutch, German or French, plus strong English skills
- At least 2 years' experience in customer service or a call center environment
- Comfortable supporting customers via phone, email and chat
- Comfortable using CRM systems and digital tools (experience with Zendesk is a plus)
Benefits
- Flexible working model (hybrid)
- Initial in-person training
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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