Senior Manager enhancing customer support operations for Local Government in Australia. Collaborating with various teams to boost service reliability and quality.
About the role
- Multilingual Customer Service Agent providing customer assistance across phone, email, and chat in Algarve, Portugal. Requires fluency in Dutch, German, or French, and strong English skills.
Responsibilities
- Provide excellent customer support across voice, chat, and email
- Handle both inbound and outbound customer interactions in a professional manner
- Aim to resolve customer issues on the first contact whenever possible
- Manage complaints and escalations with a calm and solution-focused approach
- Log and update customer information accurately using CRM and ticketing platforms
- Work according to service level agreements (SLAs) and quality guidelines
- Meet individual and team performance targets related to quality, productivity, and customer satisfaction
- Keep up to date with product knowledge and process changes
- Ensure compliance with data protection and internal security procedures
Requirements
- Fluency in Dutch, German, or French, plus strong English skills
- At least 2 years of experience in customer service or a contact centre environment
- Confident supporting customers via phone, email, and live chat
- Comfortable using CRM systems and digital tools (Zendesk experience is a plus)
Benefits
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Lead a Level 2 - 3 Support team at Civica, enhancing the customer experience in the software industry. Play a strategic role in retention and modernization while collaborating with cross - functional teams.
Customer Support Specialist assisting the Mable community through high - volume inbound calls. Advocating for users and providing guidance while maintaining service excellence.
Store Office Support Specialist providing operational and data support in finance for Foodstuffs. Focused on efficiency improvements and system enhancements to optimize store operations.
Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2 - 4 years of experience in digital marketing and advertising campaigns.
Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI - driven solutions and measurable impact.
Customer Care Representative managing customer support for M - KOPA Mobility via calls and resolving inquiries. Focused on ensuring positive customer experiences as part of the Mobility division.
Customer Service Representative serving as the primary point of contact in the manufacturing industry. Ensuring customer satisfaction by addressing inquiries and resolving issues.
Bilingual Customer Care Coordinator for healthcare domain handling client inquiries via calls and emails. Ensuring adherence to protocols and providing top - notch customer service.
Responsible for managing Anti - Money Laundering and Know - Your - Customer processes in banking. Engaging clients and ensuring compliance with regulations in U.S. and non - U.S. activities.