Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
About the role
- Multilingual Customer Service Agent providing customer assistance across phone, email, and chat in Algarve, Portugal. Requires fluency in Dutch, German, or French, and strong English skills.
Responsibilities
- Provide excellent customer support across voice, chat, and email
- Handle both inbound and outbound customer interactions in a professional manner
- Aim to resolve customer issues on the first contact whenever possible
- Manage complaints and escalations with a calm and solution-focused approach
- Log and update customer information accurately using CRM and ticketing platforms
- Work according to service level agreements (SLAs) and quality guidelines
- Meet individual and team performance targets related to quality, productivity, and customer satisfaction
- Keep up to date with product knowledge and process changes
- Ensure compliance with data protection and internal security procedures
Requirements
- Fluency in Dutch, German, or French, plus strong English skills
- At least 2 years of experience in customer service or a contact centre environment
- Confident supporting customers via phone, email, and live chat
- Comfortable using CRM systems and digital tools (Zendesk experience is a plus)
Benefits
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.
Customer Service Associate handling customer inquiries via phone, email, and chat for Travelers. Providing a positive customer experience and resolving needs with professionalism and empathy.
Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
Retail Sales Consultant role at Telstra enhancing customer experience through tech solutions. Collaborate with team to meet sales targets in a dynamic retail environment.
Retail Sales Consultant at Telstra focusing on delivering outstanding customer service and transforming the telecommunications experience. Empowering customers and providing tailored solutions in - store.
Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast - paced environment.