Hybrid E-commerce Support

Posted 2 months ago

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About the role

  • Customer Support for e-commerce integrating the team to provide a positive client experience. Handling communications via chat, email, and social media to improve customer satisfaction.

Responsibilities

  • Respond to customers via chat, email, and social media, providing fast and efficient support;
  • Track orders, exchanges, returns, and delivery status;
  • Log interactions and assist in resolving incidents with other departments;
  • Identify opportunities to improve processes and the customer experience.

Requirements

  • Excellent written and interpersonal communication;
  • Organized and efficient in handling requests;
  • Familiarity with customer support tools and e-commerce platforms;
  • Previous customer service experience is a plus.

Job title

E-commerce Support

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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