Customer Support for e-commerce integrating the team to provide a positive client experience. Handling communications via chat, email, and social media to improve customer satisfaction.
Responsibilities
Respond to customers via chat, email, and social media, providing fast and efficient support;
Track orders, exchanges, returns, and delivery status;
Log interactions and assist in resolving incidents with other departments;
Identify opportunities to improve processes and the customer experience.
Requirements
Excellent written and interpersonal communication;
Organized and efficient in handling requests;
Familiarity with customer support tools and e-commerce platforms;
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