E-Commerce Mitarbeiter handling customer orders, returns, and inquiries for MEDIMAX electronics retail. Responsible for product data management and coordination with internal departments.
Responsibilities
Acceptance, processing and handling of customer orders
Organization of shipping and returns processes
Responding to customer inquiries via email, chat and phone
Handling complaints and assisting with orders or technical issues
Creation and maintenance of product data and upkeep of stock levels
Monitoring product availability and close collaboration with our specialist departments
Requirements
Completed commercial vocational training, e.g. in retail, wholesale/foreign trade or e-commerce — alternatively, relevant experience as a career changer
Basic knowledge of online retail or order processing is an advantage
Confident use of common PC applications and enthusiasm for working digitally
Strong communication skills, team player and service-oriented demeanor
Structured and reliable way of working
Very good German language skills, both spoken and written
Benefits
Competitive salary
Employee discounts and benefits programs
Targeted training opportunities and manufacturer training via our internal learning platform, Campus
Free employee parking
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