Customer Care Specialist in Leipzig handling travel booking inquiries for a top vacation platform. Providing assistance via phone and email to enhance customer satisfaction.
About the role
- Ecommerce Junior Trader supporting QVC UK to implement digital campaign plans on multiple platforms. Collaborating with teams to improve customer journey and sales optimization.
Responsibilities
- collaborate with category traders to implement digital campaign plans and promotions
- analyse sales strategies and content execution, suggesting actions for improvement
- maintain web script space and identify trading opportunities
- lead smaller category trading initiatives and projects
- support the optimisation of customer discovery, journey, and conversion onsite
- develop insights into customer buying behaviour and journey and assist with product placement and SEO improvements to increase sales
Requirements
- strong communication skills
- commercial knowledge
- ability to make decisions based on sales trends across a broad product catalogue
- awareness of competitor activity and digital market trends
- accurate forecasting and process improvement experience
- solid financial understanding, including margin, profit, sales, and inventory management
Benefits
- competitive compensation
- paid time off
- employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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