Hybrid Regional Account Sales Coordinator

at Ritchie Bros.

• Job title: Regional Account Sales Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $23 - $29 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Medford, United States

About the role

• Regional Account Sales Coordinator managing customer relations and sales coordination for an omnichannel marketplace. Responsible for executing regional customer business processes effectively.

Responsibilities

• Provide exceptional customer service to both external and internal customers
• Build and maintain strong relationships with the sales team and customers and handle the administrative tasks related to the consignments
• Assist customer & the sales team in resolving any issues that may arise during the consignment to cash process
• Create opportunities and contracts and manage assets in the internal customer management system (Salesforce)
• Collect contract information & manage documents
• Review information in our sales and online databases to ensure equipment listings are up to date
• Coordinate and direct internal resources to meet customer objectives and ensure excellent levels of customer service
• Complete assigned responsibilities with a disciplined and systematic approach to tasks and the ability to adapt to shifting priorities, demands, and timelines
• Collect contact information & manage departmental collaborations to ensure deadlines are met
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers
• Perform other duties as assigned

Requirements

• Excellent customer service skills
• Experience in Sales or Customer support or inside sales experience
• Understanding of Industrial and construction industries and equipment would be a huge plus
• Strong oral and written communication skills
• Strong interpersonal skills and the ability to build strong relationships at all levels inside & outside of the company
• Strong customer management skills
• Ability to operate successfully in a rapidly changing, fast-paced environment
• Excellent time management and organizational skills
• Self-motivated, tenacious, capable of working independently to achieve goals
• Willing to dig-in and continually learn new things and build a knowledge base
• Team player with a problem-solving mindset who proactively works with other people to ensure customer needs are met
• Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with a customer management system (for example, Salesforce
• Occasional travel within Canada, and US regions up to 20% annually
• Occasional onsite work from a Regional Auction Site up to 20% annually
• Work both indoors and outdoors year-round, and climb on and off large equipment and trucks