Account Manager supporting Commercial Underwriting sales acquisition process and handling inquiries. Balancing quality and volume while managing a book of business in a hybrid work arrangement.
About the role
- Customer Success Manager driving activation, growth, and retention of Ramp’s partner-referred customers. Shape the Partner Success program at a leading financial operations platform.
Responsibilities
- Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital
- Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.
- Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products
- Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale
Requirements
- Minimum 5 years of experience in customer success, partnerships, account management, or product operations experience
- Familiarity with partner ecosystem operations
- Exceptional project management and time management
- Excellent verbal and written communication
- Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
- Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively
- Proven track record of exceeding quota and/or outperforming key target metrics
- Ability to anticipate customer needs and position product solutions accordingly
- High adaptability and ability to thrive in a fast-paced environment
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF (as needed)
- Pet insurance
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