Account Manager supporting Commercial Underwriting sales acquisition process and handling inquiries. Balancing quality and volume while managing a book of business in a hybrid work arrangement.
Responsibilities
Supports Commercial Underwriting in the sales acquisition process
Provides support for new business and renewal policy account coordination, review, essential services, rating, prepare work orders for quoting and issuance of middle market business
Serves as the point of contact for agents in handling inquiries and requests
Communicates with customers to request needed information and resolves problems
Handles high volumes of transactions
Balances quality and timeliness while working alongside the Underwriter to Manage a Book of Business
Organizes work based on AM/UW Huddles, recognition of Top Agents, and territorial differences
Requirements
Prior Commercial Market Insurance Industry experience as an Account Manager, Rater, (or similar) at an insurance carrier/agency required
Knowledge of the following primary insurance coverage’s: Workers Compensation, Auto, General Liability, Property required
Functional knowledge of Commercial Lines rating experience
Strong Customer Service and Relationship Building skills
Effective Communication Skills / Written and Verbal
Good automation skills and strong technical ability
Professional Demeanor
Proficiency in Microsoft Word, Excel, and Power Point Software
Works Autonomously
Ability to shift work efforts quickly and make decisions in a fast past environment
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