Account Manager supporting Commercial Underwriting sales acquisition process and handling inquiries. Balancing quality and volume while managing a book of business in a hybrid work arrangement.
About the role
- Senior Customer Success Manager managing relationships with EMEA adtech partners at Adelaide, a leader in attention measurement and activation.
Responsibilities
- Manage and nurture relationships with all UK / EMEA partners
- Act as a product expert, articulate Adelaide’s value proposition and share recommendations based on data-driven insights
- Contribute to the development of best practices for strategic account management
- Lead strategic account planning, identifying growth opportunities
- Own client health metrics, proactively identifying risks and implementing retention strategies
- Provide ongoing support, responding with clockspeed, sharing guidance and managing timely problem resolution
- Stay current on industry trends and share proactive insights with clients
- Collaborate closely with the Partnership Director to strengthen client relationships and expand Adelaide’s portfolio
- Partner with the Analytics team to deliver impactful reports
- Coordinate with the Technical Account Management team to ensure seamless campaign setup and execution
Requirements
- 5 years in media or adtech
- Bachelor’s degree required
- Strong written and verbal communication skills
- Proficiency in Google Workspace and Microsoft Office
- Proven track record of retaining and growing client relationships
- Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.)
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks efficiently in a fast-paced environment
- A team player who’s eager to grow and has a strong desire to make a meaningful impact
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Parental leave
- Employee Development & Wellness Stipend
- Festive break
- Volunteer time off
- Competitive salary
- Performance-based quarterly bonus
- Stock options
- Group pension plan
- Remote-first environment
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