Hybrid Associate People Success Partner

at Ramp

• Job title: Associate People Success Partner
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $104,000 - $143,000 per year
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, San Francisco, United States

About the role

• People Success Associate supporting employee and manager processes at Ramp, a financial operations platform. Coordinating performance reviews and improving people workflows while partnering across departments.

Responsibilities

• Support the People Success Lead in working with leaders across G&A, Marketing, Risk, Customer Experience, and Sales Development, and begin building relationships with newer managers as you grow in the role
• Serve as the first point of contact for employees and managers, answering Tier 1 questions about performance, policies, and day-to-day people issues, and escalating more complex situations when needed
• Coordinate offboarding and help manage challenging interpersonal situations with care and professionalism
• For the orgs you support, run the day-to-day operations of performance reviews, engagement surveys, and other people programs, and take ownership of building scalable systems by identifying process gaps, creating solutions, and rolling them out across the organization.
• Build and maintain systems, documentation, and workflows that make People Success processes clear, scalable, and consistent
• Pull, organize, and analyze people data to identify trends and provide insights that help the team make informed decisions
• Own the rollout and follow-through of your work from start to finish — whether it’s a process update, a report, or a project — with attention to detail and a willingness to handle both routine and complex tasks

Requirements

• 3+ years of experience in HR/People operations, broader operations, a client-facing role, or project management. Direct exposure to employee lifecycle processes is a plus, but not required.
• Strong data skills — comfortable pulling reports, working with spreadsheets, and turning numbers into clear takeaways
• Strong penchant for creating and improving scalable systems, processes, or documentation
• Strong interpersonal skills and the ability to handle sensitive conversations, including basic performance issues and offboarding
• Clear written and verbal communication, especially when explaining policies or guiding managers through next steps
• Comfort working in a fast-moving environment, staying organized, and managing multiple tasks at once

Benefits

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF (as needed)
• Pet insurance