Key Account Manager overseeing B2B client accounts in the advertising sector. Focusing on customer retention and revenue growth with no cold calling involved.
About the role
- Senior / Principal Account Manager at JOIN shaping customer relationships and driving growth for recruiting software. Collaborating with key stakeholders to ensure clients unlock full value of JOIN.
Responsibilities
- Own and grow a portfolio of strategic accounts as the primary point of contact.
- Identify and understand customer needs and translate them into tailored solutions.
- Drive account expansion through proactive up-selling and cross-selling opportunities.
- Lead consultative discussions, conduct needs analyses, and deliver persuasive presentations from recruiter level to C-suite.
- Use HubSpot to manage pipeline, forecasts, and opportunities with a data-driven approach.
- Proactively prevent churn through strong stakeholder engagement and account strategy.
- Collaborate with Sales, Marketing, and Product to deliver an exceptional customer experience.
Requirements
- 5+ years of experience in Account Management, Sales, or Customer Success with a strong commercial focus (ideally in SaaS or tech).
- Proven track record of account growth and measurable revenue impact.
- Sales-driven: you identify opportunities, close deals, and expand accounts with confidence.
- Strong communication and presentation skills in German and English.
- Proactive, structured, and independent working style – you take ownership and deliver results.
- Customer-centric mindset with the ability to turn business challenges into practical solutions.
- Intrinsically motivated and eager to make an impact.
- Bonus: Fluency in French.
- Experience in HR Tech or similar B2B environments.
Benefits
- Apple hardware – The best tools for the job (MacBook).
- Team events – Brunches, sports activities, and quarterly gatherings in Berlin.
- Productivity from Everywhere – 104 remote days per year (after probation), following our hybrid policy.
- Competitive salary – Aligned with your level of experience.
- Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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