Paid Media Account Director responsible for leading paid media strategy and client relationships at Croud agency. Collaborating with cross - functional teams to drive effective paid media solutions.
About the role
- Sales Representative responsible for generating customer base and maintaining satisfaction at Radius Global Solutions. Communication and promotion of products or services while ensuring compliance with applicable regulations.
Responsibilities
- Meet or exceed productivity goals established by the Client and Company
- Efficiently manage customer accounts and file records according to Company and Client work standards: Sell customers on new or enhanced services.
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service.
- Efficiently handle and maintain customers’ accounts.
- Accurately and thoroughly update and document account notes.
- Use probing questions to assess the consumer’s situation and assist with resolving issues according to client’s work standards.
- Quickly make knowledge-based decisions to resolve the related issues.
- Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates
- Complete all assignments as required or requested by Operations management
- Maintain knowledge, understanding, and compliance with Client policies and procedures
- Communicate professionally and appropriately with clients, consumers, co-workers, and management
- Meet required criteria for work schedules and adhere to attendance policies as outlined in the Employee Handbook and site policies and procedures
- Keep up-to-date knowledge, understanding, and compliance within functional area and with Company policies and procedures
- Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
- Adhere to all Company and customer confidentiality and security policies and procedures
- Perform other duties as assigned
Requirements
- High School Diploma or General Educational Development (GED) certificate
- Two or more years of applicable sales or related experience (recommended but not required)
- Proficient computer skills, including utilization of computerized collections software programs.
- Experience with spreadsheets and automated systems
- Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills.
- Ability to listen, communicate (written and verbal).
- Close attention to detail
- Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment
- Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures
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