HR Services Specialist supporting Total Rewards policies at QVC Group. Engaging with team members and managing sensitive escalations while ensuring customer satisfaction and policy expertise.
Responsibilities
Provide support to QVC Group team members regarding Total Rewards policies and processes, ensuring customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Become Subject Matter Expert (SME) of Total Rewards processes and policies, maintaining robust working knowledge in areas including but not limited to compensation, benefits and global mobility
Act as a primary contact regarding sensitive escalations, analyzing potential problems and devising solutions
Support Total Rewards functions through data management, auditing, reporting, testing, and collaboration with Total Rewards Partners.
Participate in team projects where applicable
Maintain regular communication with vendors to resolve participant inquiries and other issues.
Assist in reviewing, auditing, and processing data files.
Monitor and report on observed trends and system audits
Engage in process transitions as per business requirements.
Actively participate in the improvement of company policies and procedures; suggest and support implementation of communication strategies, SOP’s, and process and systems enhancements, both internal and in vendor platforms.
Perform other duties, responsibilities, and activities as assigned
Requirements
Availability to work for 2nd shift (starting between 1:00 and 3:00 pm)
Basic knowledge and understanding of Human Resource Management
Strong written and verbal communication skills; ability to conduct oral presentations
Strong customer service orientation
Ability to effectively collaborate with internal team members at all organizational levels, as well as vendors and external parties, maintaining robust stakeholder relationships
Ability to comprehend complex relationships and apply multidisciplinary knowledge
Proficiency in PC software use, including Microsoft Office (Word, Excel, PowerPoint), Workday and other HRIS software, Case Management software would be a plus
Strong attention to detail and proactive problem-solving skills
Ability to perform analytically, combined with creative skills to interpret data, identify trends and draw logical conclusions
Basic knowledge of Continuous Improvement principles with a proven track record of process improvements
Availability to work from the office once per week
Benefits
Private medical care
Life Insurance
Access to MyBenefit platform (Multisport included)
Eye-care reimbursement
Company performance-related bonus
Referral program with financial bonus
1 day extra of annual leave for company-driven initiatives
Mental health support line for you and your relatives
Attractively located office with free parking space for employees
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