HR & Operations Hub Manager overseeing HR operations and compliance in Malaysia. Supporting the establishment of the hub as the primary resource center for APAC operations.
Responsibilities
Own and manage the full employee lifecycle in Malaysia including recruitment, onboarding, performance management, employee relations, and offboarding
Ensure accurate and timely end-to-end payroll processing, including oversight of statutory contributions and compliance requirements
Maintain full compliance with Malaysian employment legislation and regulatory requirements
Act as the primary HR representative and trusted advisor for the organisation in Malaysia
Oversee office operations and facilities management to ensure a professional, compliant, and well-managed workplace
Develop, implement, and maintain HR policies, procedures, and documentation in line with Malaysian legislation and company standards
Provide regular HR, people metrics, and payroll reporting to UK leadership and the global People team
Establish and manage HR operations in Malaysia as the company’s primary people and resource hub for APAC
Support the transition from the current Employer of Record (EOR) arrangement to a locally incorporated entity
Implement scalable HR processes and governance frameworks to support future workforce growth
Conduct regular HR compliance audits to ensure policies, documentation, and processes remain compliant and up to date
Support the development and scaling of Malaysia as the company’s primary people and resource hub for APAC operations
Support and manage general finance related tasks for the APAC region as required
Requirements
Degree educated, preferably in Human Resources, Business Administration, Law, or a transferable discipline
Professional HR qualification preferred (e.g. MIHRM, CIPD, or equivalent)
Minimum 5–7 years’ experience in Human Resources within Malaysia, with hands-on responsibility for HR operations and employee relations
Strong practical knowledge of Malaysian employment legislation, including the Employment Act 1955 (as amended), Industrial Relations Act, and relevant statutory obligations
Proven experience managing the full employee lifecycle, including recruitment, onboarding, performance management, employee relations, disciplinary procedures, and offboarding
Demonstrated experience handling employee relations matters, including grievances, disciplinary processes, domestic inquiries, performance improvement plans, and terminations in compliance with Malaysian labour law
Previous finance department general administration and task management
Experience managing or overseeing end-to-end payroll processes and statutory submissions including EPF, SOCSO / PERKESO, EIS, and PCB (LHDN)
Experience operating in a standalone HR role or within a small HR team, with the ability to independently manage HR operations
Experience developing or implementing HR policies, processes, and governance frameworks aligned with local legislation and organisational standards
Experience working with or managing Employer of Record (EOR) arrangements, entity setup, or HR infrastructure build-out is highly desirable
Strong organisational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
Ability to work independently with confidence, sound judgement, and minimal supervision
High level of integrity and professionalism when handling confidential employee information
Clear communication skills and ability to work effectively with international stakeholders and leadership teams.
Benefits
Generous leave + Public Holidays
Paid Charity Day
Flexible working hours and with hybrid working
Company-provided equipment
Annual training and development budget
Extensive opportunity to grow your career at an innovative FinTech
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