HR Digital Support Coordinator managing HR system queries at Essity in Gothenburg. Collaborating with international HR teams and enhancing digital services.
About the role
- HR Services Administrator responsible for analyzing complex HR transactions at QVC Group. Joining a hybrid work model with a focus on process improvement and technology utilization.
Responsibilities
- Responsible for analyzing and processing high volumes of complex transactions in HR System.
- Serves as the primary recipient of organization-wide workforce admin processes.
- Acts as a main point of contact for employee lifecycle processes and supports their transition into the rest of the team
- Creates documentation to capture acquired knowledge in the form of SOPs policies and maintains them
- Provide quality support with a high degree of customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs)
- Coordinate cases with other team members to ensure requests are completed within the required service level agreement
- Provides direction and education on workforce admin processes.
- Track cases for documentation and work allocation purposes using the case management system
- Share knowledge and ideas to support continued growth and process improvement for the workforce admin team
- Conduct audits of Workday HR system data and analyze audit data to identify issues
Requirements
- Ability to speak fluent English (at least B2)
- Has Workday (or other HRIS) experience - preferably 2 years
- Has experience in Case Management systems like ServiceNow and tracking cases for documentation and work allocation purposes
- Advocates for the change and promotes continuous improvement ideas within the team
- Has analytical capability to identify issues, interpret data and provide insight
- Has excellent communication skills, ability to operate in an international, matrix organization and a consumer-oriented attitude
- Works independently and as a team member.
Benefits
- Hybrid work model combining office & remote work
- Private medical care
- Life Insurance
- Access to MyBenefit platform (Multisport included)
- Eye-care reimbursement
- Company performance-related bonus
- Referral program with financial bonus
- 1 day extra of annual leave for company-driven initiatives
- Mental health support line for you and your relatives
- Attractively located office with free parking space for employees
- Whistleblower Protection Act
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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