Customer Service Representative providing support to National Sales customers through inbound and outbound communications. Processing orders and resolving inquiries while supporting food distribution operations.
About the role
- Customer Service Analyst at Alpargatas managing order cycles and client relationships. Ensuring communication with multiple departments for service excellence.
Responsibilities
- Manage the customer order cycle, ensuring updates, accuracy and smooth flow of the order portfolio.
- Proactive communication with Sales, Logistics, Credit, Planning and other departments.
- Develop relationships with customers to raise the level of service.
- Participate in and lead weekly meetings with Sales and Supply.
- Monitor KPIs such as Fill Rate, OTD, OCT and stockouts.
- Identify deviations and support the definition of corrective actions.
- Support process analyses and propose continuous improvements.
- Support the creation of dashboards and KPI reports (Power BI / Excel).
- Participate in projects related to Customer Service, Logistics and Supply Chain.
- Monitor reverse flow (cancellations, returns and re-deliveries).
- Ensure adherence to OTC (Order to Cash) processes.
- Experience managing an order portfolio and servicing customers.
Requirements
- Bachelor's degree in Business Administration, Engineering, Logistics or related fields.
- Experience in Customer Service, Supply Chain or Logistics.
- Experience managing order portfolios and servicing customers such as Atacadão, Assaí, Americanas, Carrefour.
- Knowledge of SAP or similar systems.
- Advanced Excel.
Benefits
- Health Insurance
- Dental Plan
- Life Insurance
- Wellhub
- Meal Voucher
- Discount on Havaianas products
- Birthday Day Off
- Transportation Allowance
- Private Pension Plan
- Profit Sharing (PLR)
- Courses, training and other development activities through ALU (Alpa Learning Universe), our corporate university
- Flexible On-site Work Model (minimum 3 days per week in the office)
- Flexible Working Hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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