Hybrid Sales Support Manager, Health Plan

at Quantum Health

• Job title: Sales Support Manager, Health Plan
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dublin, United States

About the role

• Sales Support Manager optimizing sales effectiveness and efficiency for healthcare navigation solutions. Managing sales collateral and due diligence for complex health plan partnerships.

Responsibilities

• Own the full library of sales enablement materials tailored for the health plan market, including introductory decks, case studies, technical summaries, and competitive positioning documents.
• Ensure all partnership materials are aligned with our brand messaging and consistently articulate the value of integrating our solution into fully-insured and ASO product lines.
• Work with Marketing to develop customized presentations for executive-level meetings (C-suite, Board of Directors).
• Ensure all materials reflect accurate clinical, security, and compliance standards in partnership with sales and marketing teams.
• Act as the centralized Project Manager for key, multi-stakeholder, complex health plan sales cycles, driving timelines, managing expectations, and ensuring alignment across all internal workstreams (e.g., legal, technical, finance).
• Manage tight, high-stakes deadlines consistently across simultaneous sales cycles, ensuring timely submission of all payer-required documentation.
• Lead the coordination of all required due diligence deliverables, including complex Requests for Proposals (RFPs), security questionnaires, and technical discovery documents from prospective health plan partners.
• Serve as the primary point of contact for subject matter experts (SMEs) across the organization (e.g., Legal, Security, Clinical, Implementation) to gather, vet, and finalize accurate response content.
• Maintain and continuously improve the content database (e.g., Salesforce, dedicated content platform) with strong version control, tagging, and templates to ensure fast and accurate retrieval.
• Analyze sales data and team activities to identify process bottlenecks and recommend strategies for improving the efficiency of the health plan sales funnel.
• Own the preparation and synthesis of QBR materials, pipeline analytics, and strategic planning documents to support the Health Plan growth team.
• Enforce CRM data hygiene and ensure consistent deal-state progression for health plan opportunities.

Requirements

• A bachelor’s degree in Business, Communications, or a related field.
• 5+ years of experience in sales operations, sales support, or proposal management, with at least 3 years directly supporting a B2B sales team selling complex solutions into the healthcare or payer market.
• Deep experience managing the RFP process end-to-end, demonstrating exceptional project management and organizational skills.
• Strong executive-ready written communication and editing skills, with a proven ability to synthesize technical and clinical information into persuasive, executive-ready sales content.
• Familiarity with the key business drivers of national and regional health plans.
• Proficiency with CRM systems (e.g., Salesforce) and dedicated content management or RFP automation platforms.
• Exceptional cross functional leadership.
• Strong prioritization and deadline management.
• Process orientation and systems thinking.
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
• Direct experience working within or supporting a team focused on Payer/Health Plan partnerships or channel sales is preferred.
• Understanding of ASO (Administrative Services Only) contracting, commercial plan design, and the broker/consultant ecosystem, including how they influence the payer sales cycle.

Benefits

• Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• 401(k) plan with up to 4% employer match and full vesting on day one.
• Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!