Quantum Health is an award-winning consumer healthcare navigation company that delivers an unparalleled consumer experience based on empathy and trust, enabling employers to achieve industry-leading satisfaction rates and independently validated claim savings.
Launched in 1999, Quantum Health’s model is based on years of consumer research and the insights learned from guiding millions of consumers and their providers through their healthcare journey.

Quantum Health

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customer-success-manager

Quantum Health is a healthcare navigation company that simplifies the healthcare experience by providing comprehensive care solutions and personalized member support. The company focuses on improving clinical and financial outcomes for its clients by guiding members to quality care and optimizing health benefits. With a tech-empowered approach, Quantum Health uses real-time technology to proactively engage members and ensure a smooth healthcare journey, ultimately delivering significant cost savings and enhanced satisfaction for both employees and employers.

Quantum Health is an award-winning consumer healthcare navigation company that delivers an unparalleled consumer experience based on empathy and trust, enabling employers to achieve industry-leading satisfaction rates and independently validated claim savings. Launched in 1999, Quantum Health’s model is based on years of consumer research and the insights learned from guiding millions of consumers and their providers through their healthcare journey. 

• Work closely with clients to understand their business objectives and ensure the company’s product or service delivers measurable value aligned with their goals.
• Serve as the primary point of contact for key accounts, managing day-to-day communications and ensuring strong relationships with client stakeholders at all levels.
• Lead clients through the onboarding process and drive product/service adoption by providing training, best practices, and ongoing support tailored to their specific needs.
• Identify opportunities for account growth, including upselling additional services, cross-selling complementary products, and recommending new solutions that enhance client success and increase revenue.
• Proactively manage client renewals, minimizing churn through ongoing engagement and demonstrating continuous value.
• Regularly track and assess client health, using data and insights to identify risks and opportunities for deeper engagement and growth.
• Develop and execute client success plans that align with client goals and foster long-term partnerships, driving retention and growth within assigned accounts.
• Monitor key success metrics such as adoption rates, client satisfaction scores (NPS/CSAT), and revenue growth. Regularly report progress and outcomes to both clients and internal stakeholders.
• Act as a trusted advisor and advocate for the client, ensuring any issues or concerns are addressed swiftly and effectively, coordinating with internal teams as necessary.
• Work closely with Sales, Product, Marketing, and Support teams to ensure a seamless client experience and identify opportunities for improvement or innovation in the client journey.

Senior Client Success Executive – Strategic Accounts

Client Success Executive serving as primary point of contact for strategic accounts at Quantum Health. Focusing on client satisfaction, retention, and identifying growth opportunities.

business-operations

• Develop strategy and positioning of the Salesforce platform for use by Sales, CEG, Marketing and Operations.
• Continual evaluation of business needs against platform functionality.
• Build and maintain strategy around Finance systems, working closely with functional leaders to ensure deployed technology meets user needs.
• Assist functional leaders in exploring new technology to support the growing business (i.e. Gen AI, Data Analytics and Finance Processing tools).
• Coordinate with the IT team to integrate Salesforce and Financial data with other IT managed platforms/data warehouses as required by the business’s initiatives.
• Ensure data security meets company standards and support SOC II and financial audits as needed.
• Manage ongoing system administration (maintaining user roles, security settings, profiles, work-flow rules and data integrity).
• Monitor and resolve issues/bug fixes.
• Oversee documentation and maintenance of internal controls for key data points and processes within the assigned systems.
• Create and maintain documentation on processes, policies, application configuration and training materials for users
• Develop and maintain relationship with vendor account representatives and related product representatives (i.e. Salesforce, Adaptive, Sage Intacct, IronClad , etc.)
• Lead and manage Salesforce and Finance administration staff in support of above functions.

Senior Manager, Business Systems

Senior Manager managing Salesforce and Finance systems at Quantum Health. Collaborating with IT and functional leaders to align technology with operational needs.

solutions-engineer

• Serve as the technical lead during due diligence with payer product, IT, security, and operations teams
• Articulate complex data integration and exchange strategies (e.g., API capabilities, claims data ingestion, eligibility feeds) required for fully insured product line integration
• Design and present the technical architecture for standing up our solution as a scalable offering for the payer's ASO book of business
• Address technical inquiries related to security, compliance (HIPAA, HITRUST), data governance, and scalability
• Conduct compelling, tailored product demonstrations and presentations for employer groups, benefit consultants, and brokers
• Translate technical features into tangible business benefits (ROI, clinical value) relevant to HR and Finance stakeholders
• Lead technical scoping sessions, ensuring clarity on implementation requirements, data exchange methods, and configuration options
• Develop and customize technical proposals, Statements of Work (SOWs), and security questionnaires (e.g., vendor risk assessments)
• Create and maintain a best-in-class demonstration environment that showcases the product’s capabilities for both payer and employer use cases
• Collaborate with the Product Management team to relay critical technical feedback and market requirements gathered during the sales process
• Train and enable the Health Plan and Employer sales teams on new product features, competitor analysis, and effective technical positioning
• Act as the liaison between the sales organization and the implementation/engineering teams to ensure a seamless handoff post-sale

Solution Engineer – Strategic Growth

Solution Engineer driving revenue growth across strategic sales channels for healthcare navigation organization. Acting as technical SME to assess prospect needs and architect implementation strategies.

sales

• Own the full library of sales enablement materials tailored for the health plan market, including introductory decks, case studies, technical summaries, and competitive positioning documents.
• Ensure all partnership materials are aligned with our brand messaging and consistently articulate the value of integrating our solution into fully-insured and ASO product lines.
• Work with Marketing to develop customized presentations for executive-level meetings (C-suite, Board of Directors).
• Ensure all materials reflect accurate clinical, security, and compliance standards in partnership with sales and marketing teams.
• Act as the centralized Project Manager for key, multi-stakeholder, complex health plan sales cycles, driving timelines, managing expectations, and ensuring alignment across all internal workstreams (e.g., legal, technical, finance).
• Manage tight, high-stakes deadlines consistently across simultaneous sales cycles, ensuring timely submission of all payer-required documentation.
• Lead the coordination of all required due diligence deliverables, including complex Requests for Proposals (RFPs), security questionnaires, and technical discovery documents from prospective health plan partners.
• Serve as the primary point of contact for subject matter experts (SMEs) across the organization (e.g., Legal, Security, Clinical, Implementation) to gather, vet, and finalize accurate response content.
• Maintain and continuously improve the content database (e.g., Salesforce, dedicated content platform) with strong version control, tagging, and templates to ensure fast and accurate retrieval.
• Analyze sales data and team activities to identify process bottlenecks and recommend strategies for improving the efficiency of the health plan sales funnel.
• Own the preparation and synthesis of QBR materials, pipeline analytics, and strategic planning documents to support the Health Plan growth team.
• Enforce CRM data hygiene and ensure consistent deal-state progression for health plan opportunities.

Sales Support Manager, Health Plan

Sales Support Manager optimizing sales effectiveness and efficiency for healthcare navigation solutions. Managing sales collateral and due diligence for complex health plan partnerships.

Quantum Health is an award-winning consumer healthcare navigation company that delivers an unparalleled consumer experience based on empathy and trust, enabling employers to achieve industry-leading satisfaction rates and independently validated claim savings. Launched in 1999, Quantum Health’s model is based on years of consumer research and the insights learned from guiding millions of consumers and their providers through their healthcare journey.

Quantum Health

About the company

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4 jobs found

Senior Client Success Executive – Strategic Accounts

Quantum Health

Senior Manager, Business Systems

Quantum Health

Solution Engineer – Strategic Growth

Quantum Health

Sales Support Manager, Health Plan

Quantum Health