Operations Manager leading a team in managing claims operations at Capgemini. Focused on budgeting, reporting, and quality work output while fostering continuous improvement.
About the role
- Talent & Operations Lead guiding HR and operations at Quantis US to support sustainability goals. Overseeing team management, talent strategies, and operational efficiencies.
Responsibilities
- Listen to and guide Quantisians with empathy, expertise and focus to build a smooth and supportive talent structure across Quantis US.
- Roll out Quantis’ talent strategy in collaboration with the Global Talent team members.
- Foster our Quantis culture with exciting employee engagement initiatives.
- Develop and implement meaningful and impact-based diversity, inclusion and well-being projects.
- Lead talent best practices and policy development areas.
- Drive key Talent initiatives including talent retention, benefit review and alignment, and performance management.
- Ensure legal and administrative compliance regarding HR and talent.
- Ensure efficient and healthy distribution of workload among consultants.
- Provide objective data and business-driven KPIs on workload management and project staffing.
- Be a business partner to consulting Team Leads and Managing Director for talent & staffing needs.
Requirements
- 10+ years of combined experience across HR/talent and operations/staffing functions in professional services companies.
- Relevant university degree.
- Fully fluent in English.
- Able to effectively balance autonomous work with team collaboration.
- Strong sense of service and ability to thrive in multicultural environments.
- Effective business partner who builds trust naturally and handles sensitive topics with discretion.
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