Technical Support Engineer providing technical assistance and issue resolution for Finastra clients. Collaborating on software solutions to enhance customer experiences and satisfaction.
About the role
- Technical Support Technician managing troubleshooting and systems support for IT solutions at Quality Digital. Focusing on customer service and efficient resolution of technical issues.
Responsibilities
- Log and manage tickets, handling 1st and 2nd level support requests;
- Provide support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops;
- Perform directory mapping, configure email (POP/Exchange, Lotus Notes), set up user profiles, install VPN, manage Active Directory, and configure IP settings;
- Monitor, respond to, and update tickets in the ticketing system to prevent queues that could impact project SLA and minimize ticket backlog as much as possible;
- Create and maintain knowledge base articles, procedures, support scripts, and problem-resolution documentation in the KCS portal.
Requirements
- Knowledge of troubleshooting for networks, microcomputing, software and hardware; experience with Service Desk tools, operating systems, and Microsoft Office; familiarity with smartphones/mobile devices.
- Higher education in a Technology-related field is a plus.
Benefits
- Meal and/or grocery allowance for market purchases and meals 🍴
- Medical and dental assistance so you and your family can stay healthy 💙
- Pharmacy agreements for discounts on medications 💊
- Childcare allowance according to current policy 🍼
- Gym membership partnership to encourage exercise 🤸♀️🤸♂️
- Partnership with SESC for a variety of cultural and leisure programs ✈
- Partnerships for language studies, technology courses and online learning platforms 📚
- Payroll-deductible loans with attractive rates + a financial education program 💰
- Corporate University and learning paths with diverse content on technology, soft skills, market trends and more 👨💻
- Employee Referral Program with potential rewards and bonuses 🎁
- Group life insurance ⛑
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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