Autism Services Support Technician supporting adults with Autism through personalized care and behavioral strategies. Joining a dedicated team to enhance clients' quality of life with no prior experience required.
About the role
- Technical Support Engineer providing technical assistance and issue resolution for Finastra clients. Collaborating on software solutions to enhance customer experiences and satisfaction.
Responsibilities
- Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
- Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
- Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
- Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
- Provide on-site or remote support during client conversions as applicable.
- Validate defects thoroughly by ensuring that the described scenarios are fixed
- Test and troubleshoot system configuration and functionality.
- Maintain, enhance, and broaden knowledge and skills of software applications and industry practices.
- Build and provide simple scripts with the assistance of senior colleagues when necessary
- Write technical specifications and best practices documentation
- Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed.
Requirements
- University degree in Computer Science, Mathematics, Business IT or related major
- Good knowledge of Java including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)
- SQL/ C#
- Basic expertise with Solaris and Linux Operating systems (medium-advanced expertise on Windows)
- Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation)
- Excellent written and verbal communication in English
- Analytical abilities, attention to detail, stability, responsibility as well as customer focus
- Ability to work independently as well as part of a customer facing team
- Prior experience supporting customers of banking or financial software applications preferred
- Experience in business issue triage
- Experience in application configuration
- Must have good verbal/phone presence - experience in call center or customer support is a plus
- Ability to cite personal success in the following: Managing issues and projects with 3rd party vendors
- Multi-tasking and managing changing priorities to meet demands of clients
- Contributing to an atmosphere of teamwork through collaborative behavior and open communications
- Excellent analytical and communication (Verbal and written) skills; process-oriented
- Successful candidate must enjoy problem solving, which is a significant part of the job
- Client facing service experience required.
- Software implementation, support, or training experience strongly preferred.
- Experience with project management disciplines preferred.
- Experience with Finastra products a plus.
Benefits
- Flexibility: Enjoy unlimited vacation, based on your location and business priorities.
- Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
- Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
- ESG: Benefit from paid time off for volunteering and donation matching.
- DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
- Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
Job title
Job type
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Degree requirement
Tech skills
Location requirements
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