Technical Support Engineer providing technical assistance and issue resolution for Finastra clients. Collaborating on software solutions to enhance customer experiences and satisfaction.
About the role
- Field Service Support Technician providing in-home installations and service for Lifeline products in Springfield, MA area. Supporting elderly clients with equipment training and maintenance in a compassionate manner.
Responsibilities
- Provide the best customer service experience to customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment.
- Educates and trains subscribers and caregivers on products/services in a professional, respectful manner.
- Processes work orders for installation, training, customer service or retrieval of equipment and/or products.
- Completes tasks on work order on scheduled date and within specified timeframe.
- Schedules service and retrieval appointments with subscriber/caregiver.
- Acclimates subscriber/caregiver to Lifeline equipment and service.
- Complies with protocols for communicating status and issues related to work orders.
Requirements
- High School Diploma or GED
- Ability to operate basic machinery (fax machine, PC) dexterity to install hardware
- Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications)
- Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change
- Ability to organize and prioritize multiple tasks and to follow step by step installation instructions
- Valid Driver’s license (Up to 75% travel - local within 100-mile radius)
- Adheres to uniform/dress code as required by the company
- Ability to lift up to 40 pounds and ability to climb stairs
Benefits
- The opportunity to work within a world-class customer service department providing a service that can save lives.
- You will also be eligible for benefits the first day you start work at Lifeline.
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