Technical Support Engineer providing bilingual customer support focused on PLCs and SCADA at Rockwell Automation. Working with customers via phone, chat, and email to resolve technical issues.
About the role
- Technical Support Engineer delivering support to clients in the financial technology sector. Engaging in technical training and professional development opportunities while managing projects independently.
Responsibilities
- Deliver technical support to clients and assist in troubleshooting issues.
- Collaborate with the Options team in a fast-paced environment.
- Engage in professional development opportunities to enhance skills.
- Manage projects independently and report progress to senior staff.
- Participate in team meetings and contribute to team success.
Requirements
- Strong research, writing and communication skills.
- Ability to work in a fast-paced and changeable working environment.
- Customer service experience (comfortable working with senior management and business owners).
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- Solid competency in the following: Word, PowerPoint and Excel.
- Candidates must have or be working towards an Undergraduate degree or have previous experience in a similar role.
Benefits
- Competitive salary
- Bonus incentives
- Professional skills development
- Technical training
- Global travel opportunities
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