Key Account & Technical Support Specialist assisting clients with technical support and process audits. Collaborating with sales teams for business development in the coatings industry.
About the role
- Technical Support Representative providing support for NI Products to ensure customer success. Handling customer inquiries and resolving technical issues through various support channels.
Responsibilities
- Creates and routes technical issues for all customers
- Handle inbound technical support requests (Phone, Email, Web).
- Validates customer entitlements and approves exceptions for unentitled customers.
- Dispatch out-of-TSR scope technical issues to the appropriate support group.
- Create and manage customer data records within our applications to ensure proper data integrity.
- Resolves technical issues for customers across all account tiers
- Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
- Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Captures and documents knowledge to enable self-service resolution
- Learns and adopt Knowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles.
Requirements
- Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field, such as IT, electronic engineering, automotive, manufacturing support or other.
- OR having 1+ year of experience working in a Technical Support position.
- Intermediate or advanced English level and Japanese language, oral and written.
Benefits
- Competitive benefits plans
- A variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Support Engineer providing Level 1 and Level 2 technical support in secure, defence - oriented cloud environments. Focuses on Azure administration and operational excellence within OpTech teams.
Junior Support Analyst providing assistance in card product systems at Unicred. Engaging in support activities and collaborating with cooperative employees for effective solutions.
Device Support Engineer managing support and maintenance for Landis+Gyr Electricity Devices in EMEA. Collaborating with global teams and ensuring quality control within the organization.
PMS Support Analyst at FactSet providing technical support and onboarding for investment professionals. Engaging with clients and solving complex issues in portfolio management systems.
Support Engineer managing and troubleshooting PC and peripheral technology at user workspaces. Ensuring effective operation of IT applications and support through a central hotline.
IMS Support Engineer at EDF helps maintain engineering tools crucial for nuclear projects. Working collaboratively to troubleshoot issues and support tool upgrades in a hybrid environment.
Salesforce L1 Support Engineer providing frontline, end - user support for Salesforce applications globally. Handling user issues and ensuring a smooth experience for Salesforce users.
Customer & Technical Support Intern working with the Techline team to provide AI solutions for order management. Engaging in cross - functional collaboration to enhance optimization and automation.
Customer Support Engineer providing technical support for Ovation products within Emerson's Global Service Center. Diagnosing issues and enhancing customer satisfaction in power and water solutions.