Cloud Support Engineer at ID - ware responsible for cloud and internal IT operational support. Collaborating closely with the Platform team in troubleshooting and system maintenance tasks.
About the role
- Technical Support Engineer providing bilingual customer support focused on PLCs and SCADA at Rockwell Automation. Working with customers via phone, chat, and email to resolve technical issues.
Responsibilities
- Provide customer support by troubleshooting and solving product customer issues by the phone, chat, and email in English and Spanish.
- Work as the company liaison to the customer for topics focused on PLCs, Switches, Industrial Communications, and Software like SCADA and MES.
- Evaluate and approve the operational quality of system equipment by asking related questions.
- Communicate effectively with customers and management.
- Maintain adherence to company policies.
Requirements
- Technical degree in Electronic Engineering, Automation Engineering or similar.
- 2+ years experience in industrial automation with particular focus on SCADA, MES, PLCs and Networks.
- English and Spanish proficiency.
- Experience troubleshooting customer issues via phone, chat, or email.
Benefits
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- On-demand digital course library and in-person trainings for professional development.
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- …and other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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