Technical Support Engineer providing technical assistance and issue resolution for Finastra clients. Collaborating on software solutions to enhance customer experiences and satisfaction.
About the role
- Field Service Support Technician providing top-notch customer service while handling equipment installations and service jobs. Covering the Cincinnati, OH area with flexible scheduling options.
Responsibilities
- provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices
- The territory you will cover is Cincinnati, OH, with a radius of up to 100 miles
Requirements
- Ability to adjust training to meet the needs of our subscribers
- Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner
- Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products
- Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers
- Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards
- Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use
- Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment
- Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required
- Provides management with feedback and ideas for continuous improvement
- Occasional evening and/or weekend appointments required for emergency service work orders
Benefits
- flexibility with respect to scheduling to meet customer needs
- opportunity to make up to $60,000 per year
- additional earnings for each installation completed and other services completed weekly
- mileage reimbursement
Job title
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