Technical Support Engineer providing technical assistance and issue resolution for Finastra clients. Collaborating on software solutions to enhance customer experiences and satisfaction.
About the role
- Technical Support Analyst providing remote support for ERP and PDV systems, focusing on user assistance, issue resolution, and system management in a hybrid work environment.
Responsibilities
- Provide remote support to system users;
- Receive, analyze, and track support tickets using the internal ticketing tool;
- Handle support related to POS and ERP systems;
- Conduct support via chat, WhatsApp, and phone calls;
- Assist users with operational questions and system configurations;
- Support requests related to peripherals;
- Update and maintain the system, ensuring data quality.
Requirements
- Experience with ERP and POS systems;
- Certifications in technology/IT;
- Knowledge of TEF (electronic payment integration) and fiscal invoices;
- Bachelor's degree in IT, in progress or completed;
- Availability to work from 10:00 AM to 7:00 PM;
- Previous experience in remote customer support;
- Basic technical support skills;
- Strong affinity for computers and technology;
- Basic understanding of ERP and POS systems;
- Experience with systems for data entry and data management;
- Good communication skills;
- Sense of urgency;
- Dynamic and proactive attitude;
- Ability to work well in a team;
- Ability to quickly learn technical details;
- Organized;
- Analytical mindset;
- Punctuality.
Benefits
- Health insurance;
- Dental insurance;
- Meal allowance;
- Childcare assistance;
- Transportation allowance;
- Profit-sharing program (PPR);
- Birthday day off;
- Life insurance;
- Wellhub;
- Férias&Co (travel benefit);
- 6-month maternity leave and 20-day paternity leave;
- Partnerships with various establishments and institutions in education, health, leisure, entertainment, and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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