Junior Technical Account Manager supporting customers on the Bridger Insight due - diligence platform for AML compliance. Focused on technical support, relationship management, and collaboration with internal teams.
About the role
- Senior Technical Account Manager at Qevlar AI supporting enterprise SOC teams through platform implementations and technical guidance. Focused on optimizing technical support and building the TAM function.
Responsibilities
- Lead platform implementations end-to-end: connector setup, SIEM/EDR/SOAR integrations, playbook wiring, tuning and validation to maximise accuracy and ROI
- Run technical onboarding: architecture reviews, deployment plans, go-live checklists, admin/user enablement
- Be the trusted technical advisor for enterprise SOC teams and MSSPs
- Own technical support and triage: investigate issues, reproduce/debug, drive resolution, and escalate to engineering when needed
- Identify optimisation opportunities: review investigation outputs, diagnose accuracy issues, and improve operational outcomes
- Translate customer feedback into actionable insights for product and engineering
- Build the TAM function: playbooks, runbooks, knowledge base, implementation templates, and internal processes
Requirements
- 5+ years in cybersecurity, with hands-on SOC experience (Tier 2/3) or close work with SOC teams (consulting, delivery, advisory, solutions)
- Real experience building SOAR playbooks / automation workflows
- Strong knowledge of SIEM/EDR/SOAR ecosystems (Splunk, Sentinel, CrowdStrike, SentinelOne, XSOAR…)
- Comfort with APIs / JSON, log investigation, and practical scripting (Python and/or SQL is a strong plus)
- A customer-facing background (consulting, solutions engineering, TAM, technical advisory)
- Ability to switch between deep technical work and strategic customer conversations
- Fluent English
Benefits
- Remote-friendly
- Competitive package
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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