Technical Account Manager at VETRO, Inc providing technical strategies and guidance for telecom clients. Focusing on customer success, adoption, and fostering relationships in a hybrid/remote setup.
About the role
- Senior Technical Account Manager managing complex customer relationships at ACI Worldwide. Ensuring technical service delivery and optimizing payment solutions across diverse environments.
Responsibilities
- Serve as the primary technical point of contact for assigned complex or enterprise customers.
- Own the post-implementation technical relationship, ensuring stability, performance, and optimization of ACI solutions.
- Develop deep understanding of customer environments, business priorities, and contractual obligations.
- Advocate for customer needs internally and coordinate cross-functional engagement to drive resolution and value realization.
- Manage complex technical issues and escalations, ensuring timely resolution and clear communication.
- Facilitate major incident response, including root cause analysis and post-incident reviews.
- Ensure adherence to SLAs and service commitments in collaboration with Support and Operations teams.
- Leverage AI tooling to bring velocity, holistic understanding and value to the customer relationship.
- Partner with Customer Success and Sales to support renewals, expansions, and strategic initiatives.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
- 5–8+ years of experience in Technical Account Management, Customer Success, Technical Consulting, or similar roles.
- Experience supporting enterprise customers in SaaS, hosted, cloud, payments, or financial technology environments.
- Demonstrated success managing complex technical escalations and executive-level customer interactions.
Benefits
- Opportunities for growth
- Career development
- Competitive compensation and benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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