Technical Account Manager at VETRO, Inc providing technical strategies and guidance for telecom clients. Focusing on customer success, adoption, and fostering relationships in a hybrid/remote setup.
About the role
- Technical Account Manager managing technical aspects and customer relationships for a fintech company. Collaborating with cross-functional teams to deliver tailored solutions for merchants in emerging markets.
Responsibilities
- Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships.
- Acquire excellent product and technical knowledge, to assess and guarantee the quality to our customers.
- Help maximize the company’s revenue.
- Expand current relationships with customers, focusing on the development of new products and operations.
- Analyze prospects’ business and technical requirements, and help develop solutions that meet those needs.
- Work together with Product and Development teams to help customize specific products for customers.
- Manage customer expectations and lead them to customer satisfaction.
- Build and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers.
- Monitor the progress of the product integration and ramp up to ensure that they are successful.
Requirements
- Bachelor’s degree in engineering or computer science.
- 2+ Years of experience in similar positions.
- Experience in dealing with customers from a technical approach.
- Experience in working and understanding APIs, with the capability of explaining them to third parties.
- Fluent written and spoken English.
- Knowledge of SQL required.
- Experience in delivering client-focused solutions based on customer needs.
- Passion for customer success and deep interest in understanding client needs.
- Excellent analytical, technical, problem-solving and project management skills.
- Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time.
- Experience in payments is a plus.
Benefits
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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