Technical Account Manager at VETRO, Inc providing technical strategies and guidance for telecom clients. Focusing on customer success, adoption, and fostering relationships in a hybrid/remote setup.
About the role
- Join Stayforlong's Optimization team as Senior Technical Account Manager. Own technical health of supplier integrations, ensuring performance and stability in a collaborative environment.
Responsibilities
- Own the technical health of supplier integrations.
- Monitor availability accuracy, booking rules behavior, confirmation flows, and request efficiency.
- Detect anomalies and performance degradation through technical KPIs and data analysis.
- Perform regular technical audits of integrations, catalogs, and configurations.
- Review and analyze API logs and request/response flows to investigate incidents and validate supplier behavior.
- Conduct root-cause analysis and define corrective actions.
- Act as the owner of the mapping process execution and efficiency with all supplier accounts.
- Apply and maintain the defined mapping policy, resolving inconsistencies.
- Ensure correct configuration and quality of catalogs and active products.
- Monitor credential configurations by catalog, ensuring correct usage and avoiding technical inefficiencies.
- Identify recurring issues and propose technical or process improvements.
- Collaborate with Product Supply and Engineering to implement and validate improvements.
- Provide technical support and clear insights to Key Account Managers and internal stakeholders.
Requirements
- You have relevant experience in technical account management or supplier integrations.
- You have a strong understanding of API-based integrations and log analysis (XML / JSON).
- You possess an analytical, structured, and problem-solving mindset.
- You have clear communication skills with technical and non-technical stakeholders.
- You are fluent in Spanish and have a working knowledge of English.
Benefits
- True Flexibility: A full-time contract with a flexible schedule—for real.
- Work from Anywhere: You can work for up to 30 days per year from anywhere, allowing you to experience the "long stay" lifestyle yourself.
- Barcelona Hub: Access to our city-center office if you prefer face-to-face connection.
- Tailored Perks: Flexible compensation via Cobee (health insurance, restaurant/transport cards, kindergarten checks, and training).
- Travel Rewards: Special Stayforlong discounts to help you enjoy your own long-stay discoveries.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Technical Account Manager managing complex customer relationships at ACI Worldwide. Ensuring technical service delivery and optimizing payment solutions across diverse environments.
Technical Account Manager working with clients to integrate solutions into Uphold's financial services platform. Key responsibilities include architecture recommendations, integration guidance, and maintaining technical documentation.
Technical Account Manager managing post sales processes for enterprise - level customers at Qualys. Delivering technical support and identifying business opportunities in the security and compliance space.
Technical Relationship Manager consulting with clients on utilizing Aladdin for their financial needs. Engaging with client teams to optimize product use and achieve strategic goals.
Technical Account Manager providing technical support and product knowledge to clients in electronics industry. Building strategic relationships and ensuring customer satisfaction with integrated solutions.
Technical Account Manager at Harvey providing expert technical support for enterprise clients to resolve complex issues effectively.
Technical Account Manager at Adobe helping large enterprises navigate Adobe Experience Cloud solutions and operational needs through strong customer relationships and technical expertise.
Junior Technical Account Manager responsible for supporting health plans with technical updates. Collaborating with teams and managing client relationships to enhance service delivery.
Technical Account Manager managing technical needs of advertising partners and clients at Samsung Ads. Leading integration efforts and providing training while enhancing client strategies.