Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
About the role
- Partner Customer Success Manager responsible for engagement and enablement of strategic partners. Ensuring partners leverage Puzzel solutions effectively while maintaining strong relationships.
Responsibilities
- Responsible for the success, enablement, and engagement of strategic partners.
- Proactively engage with partners to understand their needs and challenges.
- Collaborate closely with Channel Sales Executive to drive adoption and achieve shared outcomes.
- Serve as the primary success contact for assigned partners, maintaining strong relationships.
- Develop and implement strategies to ensure partners realize maximum value from Puzzel solutions.
Requirements
- Proven experience in Customer Success, or Partner Success roles within SaaS or tech environments.
- Strong relationship-building and stakeholder management skills.
- Excellent communication and facilitation abilities (training, workshops, webinars).
- Familiarity with customer success or partner management tools (e.g., Planhat, Salesforce).
- A proactive, solution-oriented mindset and the ability to thrive in a fast-scaling environment.
Benefits
- Competitive salary package: £75-85k | 700-800k DKK
- Flexible, hybrid approach to working; split your time between the office and home
- You get to be part of a fun, driven and supportive team
- Gift on your birthday
- Annual Summer and Christmas parties
- Excellent development opportunities and a great company culture
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