Member Advocate III supporting healthcare navigation for L.A. Care Health Plan members. Handling complex cases, resolving issues, and facilitating access to services for vulnerable populations in Los Angeles.
About the role
- Partner Customer Success Manager responsible for engagement and enablement of strategic partners. Ensuring partners leverage Puzzel solutions effectively while maintaining strong relationships.
Responsibilities
- Responsible for the success, enablement, and engagement of strategic partners.
- Proactively engage with partners to understand their needs and challenges.
- Collaborate closely with Channel Sales Executive to drive adoption and achieve shared outcomes.
- Serve as the primary success contact for assigned partners, maintaining strong relationships.
- Develop and implement strategies to ensure partners realize maximum value from Puzzel solutions.
Requirements
- Proven experience in Customer Success, or Partner Success roles within SaaS or tech environments.
- Strong relationship-building and stakeholder management skills.
- Excellent communication and facilitation abilities (training, workshops, webinars).
- Familiarity with customer success or partner management tools (e.g., Planhat, Salesforce).
- A proactive, solution-oriented mindset and the ability to thrive in a fast-scaling environment.
Benefits
- Competitive salary package: £75-85k | 700-800k DKK
- Flexible, hybrid approach to working; split your time between the office and home
- You get to be part of a fun, driven and supportive team
- Gift on your birthday
- Annual Summer and Christmas parties
- Excellent development opportunities and a great company culture
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