Operations Technician supporting Service Center operations and meeting production and shipping goals at Tosca. Maintaining records and managing shipping processes for efficient workflows.
About the role
- Field Operations Supervisor at PureDry Restoration managing day-to-day operations of restoration projects. Overseeing field crew, ensuring job completion, and maintaining high-quality standards.
Responsibilities
- Oversee daily operations, including pre-production and work-in-progress job boards.
- Respond to inquiries from insurance adjusters, homeowners, and property managers.
- Ensure jobs progress as planned and efficiently, including accurate use of in-house PM tools.
- Champion communication efforts on complex or sensitive jobs.
- Conduct remediation assessments as needed.
- Manage truck loading and ensure technician teams are equipped for their projects.
- Ensure trucks and equipment are stocked, operating correctly, and visually maintained.
- Train and supervise a high-performing team, conducting weekly training and safety meetings.
- Review DASH and Power BI reports for performance evaluations and improvements.
- Work with sales, marketing, and finance departments to align operational efforts and ensure overall efficiency.
Requirements
- Minimum of 5 years in progressively responsible water damage restoration roles, with a strong track record in project management and customer service.
- Required IICRC WRT certification; ASD and AMRT certifications are highly desirable.
- Proficiency with industry-standard software, including MICA, DASH, Xactimate, and Power BI.
- Hands-on experience with moisture management systems and field equipment.
- Proven ability to manage and oversee multiple projects simultaneously.
Benefits
- Health Insurance (including Vision, Dental & Life)
- 401k matching
- PTO & Holiday Pay
- Commission Opportunity
- Advancement Potential
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