Customer Success Manager optimizing advertiser accounts and enhancing performance metrics. Engaging with teams to improve campaigns at Additi in Rennes.
About the role
- Support sales and client relationship management for local governments using Salesforce. Collaborate with marketing and maintain client relationships to enhance business operations.
Responsibilities
- Working cross functionally with subject matter experts from the PSD team.
- Support the sales team on opportunity management through administration and filing of the creation, updating, and closing of deals
- Contribute to team success by constantly updating Salesforce and keeping the team informed on client interactions
- Collaborate with Marketing to ensure proper lead management processes, metrics, and policies are being followed and reported on
- Support client retention by maintaining communication with new and current clients.
- Assist in preparing PSD proposals, contracts and charters that are consistent with existing business operations
- Support the RFP team as needed to ensure that information required by sales is delivered in a timely manner to ensure success
- Support completion of grants for clients including providing reports
- Working with the respective RM, compile and circulate monthly reporting for use in regular meetings with the C-Suite advisory team (CEO, CFO, CMO) including data tracking requests tied to KPIs
- Manage the operational aspect of on-boarding new sales employees and transitions of existing employees
- Monitor system adoption and data compliance and governance from all field sales representatives and inform each RM accordingly
- Support travel planning and coordination, expenses, and the planning of demos/workshops.
- Be knowledgeable on PSD products and pricing to communicate to clients
- Other duties as assigned
Requirements
- Post Secondary degree or diploma in relevant areas (Business, Finance, Marketing etc.)
- 2-4 years of successful business development experience
- Demonstrated progressive relevant experience and an understanding of sales operations
- Strong attention to detail to be able to prioritize multiple projects
- Salesforce experience and knowledge of enterprise SaaS tools
- Excellent problem solving, project management, interpersonal and organizational skills
- SaaS and B2B experience preferred
- Highly analytical and process-driven, with high problem-solving and communication skills
- Advance skills with MS Word and Excel
- A highly collaborative person with excellent interpersonal, communication, and problem-solving skills - including the ability to communicate effectively with stakeholders at all business levels
- Highly motivated, self-directed, and committed to delivering exceptional client satisfaction
- Ability to quickly learn and then communicate the value of new PSD methodologies, products, and services
- Professional self-starter with a commitment to constantly upgrade skills through continuous learning
- Deadline driven individual with strong verbal and written communication skills, attention to detail, creative, and able to collaborate with team members with professionalism and tact
- Proficient with Google suite, MailChimp, GoToWebinar
- Advance skills with MS Word and Excel
Benefits
- Competitive Compensation: We offer competitive salaries that recognize your skills and experience.
- Wellness Coverage: Enjoy a comprehensive health and wellness benefits package that keeps you and your family secure and healthy.
- Flexible Working: Work where you thrive! Enjoy remote work flexibility (specific regional options apply) while staying connected to our supportive team.
- Work-Life Balance: Benefit from Flex Hours to manage your personal life and Paid Time Off (PTO) so you can fully recharge.
- Unwind Early: Say hello to summer with our popular Summer Fridays—shorter work weeks to help you kick-start the weekend.
- Culture & Community: Participate in fun social events (both virtual and in-person) and contribute to charity initiatives as part of our community focus.
- Career Growth: Our Career Framework provides clear, structured paths for growth and ongoing learning, ensuring you reach your professional goals.
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