Customer Service Agent assisting clients of MB Outdoor GmbH, a leading eCommerce company in garden and outdoor furniture. Responsibilities include handling inquiries and improving processes collaboratively.
PL
Hybrid Bilingual English/Spanish – Claims Customer Service Representative, GAP & Theft Claims
Posted last month
About the role
- Bilingual Customer Service Representative supporting claims team at Protective. Handling claims calls and providing exceptional customer service in a hybrid work environment.
Responsibilities
- Provide support to claims team by handling a large volume of claims calls and emails
- Open new claims, collecting and reviewing all claim documents, and providing claim status updates
- Provide exceptional customer service and carry out key administrative duties
Requirements
- Bilingual English/Spanish Fluency to communicate with Spanish-speaking customers effectively
- Bachelor’s degree OR equivalent work experience
- 2+ years of clerical/administrative experience
- 2+ years of customer service experience
- 2+ years of call center experience
- Reliable and punctual
- Detail-oriented, accurate, and highly organized
- Superior communication skills, both written and verbal
- Strong mathematical aptitude
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits and employee assistance program
- Paid time off, paid parental leave, short-term disability, and cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform for wellbeing with cash rewards
Job title
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Experience level
Salary
Degree requirement
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Customer Service Agent handling phone and written inquiries for MB Outdoor GmbH. Supporting an ECommerce company in the garden and outdoor products sector with a focus on customer satisfaction.
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