About the role

  • Administrative Assistant providing general administrative support to the Intake, Suitability, and Badging Services (ISBS) Program at PSI. Managing day-to-day operations while minimizing executive involvement.

Responsibilities

  • Contact federal employees, contractors, affiliates, and interns to schedule fingerprint enrollment and badge issuance
  • Answer telephone and email inquiries regarding badge office policies and procedures
  • Manage office resource mailboxes and coordinate with internal and external agency sponsors and liaisons regarding badge status
  • Draft, update, and maintain office Standard Operating Procedures (SOPs)
  • Submit new and departing user requests to the IT Helpdesk
  • Receive, log, ship, and track fingerprint cards for background investigations
  • Perform certificate rekey, PIN reset, and card update activities
  • Manage calendars, agendas, travel arrangements, and meeting minutes
  • Coordinate meetings, appointments, and onboarding activities for new hires
  • Maintain applicant records, documentation, and files
  • Perform card custodian duties, including secure storage, identity proofing, badge destruction, and account termination requests
  • Maintain compliance with HHS rules and regulations related to inter-agency badges
  • Create and maintain spreadsheets and administrative reports
  • Troubleshoot enrollment and badge issuance station issues
  • Print and ship new and replacement badges for federal employees, contractors, and liaisons
  • Report system failures and downtime to appropriate support centers
  • Perform other duties as assigned

Requirements

  • High school diploma or GED required
  • 3–5 years of experience in an administrative or program assistant role
  • Minimum of 1 year of data entry experience
  • Strong organizational, multitasking, and communication skills
  • Proficiency in Microsoft Office applications
  • Ability to work independently and collaboratively in a team environment
  • Ability to sit, stand, walk, crouch, and kneel for extended periods

Benefits

  • Medical
  • Dental
  • Vision
  • Telemedicine
  • 401(k) Retirement Plan
  • Tuition Assistance
  • Wellness Programs
  • Employee Assistance Programs
  • GoodRx
  • Commuter Benefits
  • Disability Products
  • Flexible Spending Accounts (HSA/HRA)

Job title

Administrative Assistant – DCS

Job type

Experience level

Mid levelSenior

Salary

$26 per hour

Degree requirement

High School Diploma

Location requirements

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