Assistenz zur Unterstützung der Bereichsleitung bei organisatorischen und administrativen Aufgaben. Planung von Terminen und Geschäftsreisen sowie Durchführung von Projekten im Bereich Packaging.
About the role
- Customer Service Agent providing assistance to clients related to healthcare products. Engaging in customer inquiries via phone and written communication while working in a hybrid setup in Berlin.
Responsibilities
- You are the primary point of contact for all customer concerns and are responsible for phone and written customer communications
- You advise on our range of (care) assistive products and help people who need assistance or care to find the right product to make everyday life easier
- You professionally handle inquiries and orders and respond to customer needs
- You record care-relevant data in our CRM tool / Salesforce
- In your role you actively contribute to providing the best possible customer support and take an active part in the ongoing development of our offerings
- You actively participate in and contribute to the improvement of internal processes and structures
Requirements
- Ideally you already have some experience in customer service and a service-oriented mindset comes naturally to you
- Desirable — but not required — is prior experience in healthcare (e.g., medical assistant / MFA)
- You have a quick grasp of new information, are reliable, and work carefully
- You enjoy advising customers; consultation is your forte
- Positive attitude and openness
- Team player
- You have excellent German language skills and a clear, articulate way of expressing yourself, both written and spoken
- Confident use of PC and MS Office / CRM programs is a matter of course for you. Knowledge of Salesforce is an advantage but not a requirement.
Benefits
- Flexible working hours and the option to work remotely (mobile work)
- A secure job in a fast-growing, socially relevant company located in the heart of Berlin (near S-Bahn Tiergarten, Charlottenburg)
- Subsidized company pension scheme and monthly tax-free benefits
- Flat hierarchies and first-name culture
- 27 days of annual leave, increasing to 30 days with ongoing company tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Customer Service Trainee supporting international clients with technical queries and product compliance evaluations. Collaborating across departments to recommend packaging specifications and enhance client experiences.
Technical Consultant supporting international clients and addressing technical inquiries in packaging systems at SCHÜTZ. Evaluating compliance, offering packaging specifications, and collaborating with various departments.
Business Analyst working on technology projects and initiatives at IGT Solutions. Responsible for identifying business needs and proposing IT solutions while enhancing customer satisfaction.
Customer Service Representative handling orders and client support in Belgium for Univar Solutions. Collaborating with various internal departments to ensure customer satisfaction.
Center Support Specialist at ABS Kids providing client assistance and administrative support for autism services. Role involves scheduling, client communications, and managing office needs.
Center Support Specialist at ABS Kids providing administrative support and client reception in Orem, UT. Handling scheduling, inventory, and client communication with attention to detail.
Center Support Specialist at ABS Kids providing client reception and administrative support responsibilities. Greet clients, manage schedules, and assist with office operations in Columbia, SC.
Customer Service Specialist at Fairlo providing customer care through various channels. Responsible for resolving inquiries and ensuring positive customer experiences.
Tier 3 Production Support Specialist providing technical support in healthcare technology. Enhancing customer experience by addressing software - related inquiries and issues across the production environment.