Technical Customer Care Specialist providing remote technical support for Cox Automotive products. Engaging with clients through multiple communication channels to resolve product issues.
About the role
- Customer Service Agent assisting customers with inquiries about home care supplies. Role involves direct communication and contribution to internal process improvement in a hybrid setting.
Responsibilities
- You are the primary contact for all customer inquiries and are responsible for telephone and written customer communications
- You advise on our product range of (care) aids and support people in need of care in finding the right product to make everyday life easier
- You professionally handle inquiries and orders and respond to customer needs
- You record care-relevant data in our CRM tool / Salesforce
- In your role you actively contribute to providing the best possible customer care and take an active part in the ongoing development of our offerings
- You actively and willingly participate in the further development of internal processes and structures
Requirements
- Ideally you already have some experience in customer service and a service-oriented mindset comes naturally to you
- Desirable—but not required—are prior experiences in the healthcare sector (e.g., medical assistant / MFA)
- You have a quick grasp of new information, are reliable and work carefully
- You enjoy advising customers; consulting is your forte
- Positive attitude and openness
- Team player
- You have very good German language skills and a clear, articulate manner in spoken and written German
- Confident use of PCs and MS Office / CRM programs is a given for you. Experience with Salesforce is an advantage but not a prerequisite
Benefits
- A secure position in a fast-growing, socially relevant company — located at the historic Martini Park in Augsburg
- Flat hierarchies and an informal, first-name culture
- Two days per week of remote work possible
- 27 vacation days, increasing to 30 with continued company tenure
- Attractive bonus system in addition to the fixed salary
- Subsidized company pension plan and monthly tax-free benefits in kind
- Additional monthly tax-free benefits of up to €50 in the form of a SpenditCard
- Enjoy your favorite drink on us
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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