Technical Support Technician providing assistance and solutions for global customers at Fischer Panda. Combining office tasks with customer interactions, ensuring technical support and problem resolution.
About the role
- Customer Support Engineer providing first contact support via Service Desk and online applications. Collaborating with Product and Engineering teams to resolve customer issues efficiently.
Responsibilities
- Provide first contact support for customers via Service Desk and other online applications
- Quickly and efficiently triage client requests, escalating issues to Product and Engineering teams as needed based on diagnosed Priority level
- Diagnose incidents through product expertise and troubleshooting skills to resolve as many issues as possible via First Call Resolution (FCR)—without the need for escalation
- Generate service desk tickets as required on behalf of internal or external stakeholders, documenting change requests or incidents with sufficient details as outlined in the related process documentation
- Manage customer ticket queues ensuring all Service Level Agreements are met, customers are kept up to date on requests, and tickets are resolved expeditiously
- Demonstrate exceptional customer service skills to exceed customers’ expectations and minimize escalations by taking ownership of customer reported issues
- Assist customers with Content Management System updates, settings, and configurations
- As a “super user,” educate customers on best practices and proactive solutions for optimized product performance
- Maintain knowledge base for customer-facing FAQs based on commonly reported issues and questions
- Foster continuous learning by participating in regularly scheduled Product and Processes learning sessions
Requirements
- Associate degree (or higher) OR 3+ years of professional work experience
- Proficient English language skills (spoken & written) is a must
- At least 1+ years of prior B2B customer service experience
- Experience with web content management systems (CMS)
- Excellent troubleshooting and problem-solving skills
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technicien support systèmes et réseaux Cloud pour Absys Cyborg, intervenant sur des incidents IT liés au cloud et aux réseaux. Poste basé en France avec travail en équipe et relation client.
IT Support Technician addressing technical issues and assisting users in IT department. Responsible for equipment maintenance and user training within the company.
Application Support Analyst providing front line support for financial management systems. Engaging with clients in the financial industry to ensure systems are operationally ready.
Support Engineer responsible for Blue Yonder Category Management implementation. Handling issues and maintaining the technical environment with a strong focus on customer service.
Technical Analyst providing administrative and technical support for development projects in Peel Region. Responsible for managing project documentation, approvals, and communications with clients and inspectors.
Analista de Suporte Pleno na Pixeon, lidando com incidentes e suporte técnico em tecnologia para saúde.
Maintenance Technician III ensuring systems reliability and reducing downtime in aseptic production. Collaborating with multiple sites and supporting equipment performance.
App Support Engineer providing 2nd line support and customer relationship management. Working with internal teams to resolve issues and support client applications in a hybrid setting.
Technical Support Engineer providing Level 1 & 2 support to clients and colleagues in after - sales phases. Responsible for problem resolution, customer satisfaction, and support requests follow - up.