Hybrid IT Support Technician

at Proactive Technology Management

• Job title: IT Support Technician
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Ferndale, United States

About the role

• IT Support Technician providing security and compliance support for Microsoft 365 environments. Guiding clients through assessments, remediation, and policy writing in a hybrid role.

Responsibilities

• Secure and configure Microsoft 365 environments to align with regulatory and security best practices
• Identify and remediate threats within Microsoft 365, including DLP, sensitivity labels, and threat detection tools
• Support clients through security incidents with technical guidance and calm, clear communication
• Draft security policies tailored to each client's environment, regulatory needs, and vendor relationships using ControlMap as a guide
• Write clearly, professionally, and accurately with no use of generative AI; this is a high-integrity writing role
• Communicate the purpose and impact of policies in practical terms clients can understand
• Lead vendor and cyber insurance assessments, from simple questionnaires to complex, evidence-based reviews
• Analyze penetration test results and develop actionable remediation plans
• Coordinate with internal teams to address vulnerabilities and compliance gaps
• Demonstrate working knowledge of SOC2, ISO, and similar frameworks
• Guide and support clients through audit preparation and remediation

Requirements

• 5+ years of IT Support experience
• 5+ years of Security experience
• Extensive experience configuring and remediating Microsoft 365 environments for security and compliance
• Extensive experience leading vendor risk, cyber insurance, and compliance assessments with minimal oversight
• Experience with vulnerability management
• Experience with MDR/EDR detection and response
• Above and beyond customer service
• Creative mindset
• Bachelor's degree (Good To Have)
• IT-related certifications (Good To Have)
• MSP Experience (Good To Have)
• Experience working directly with auditors or certification bodies (Good To Have)
• Background in client-facing roles during security incidents or remediation projects (Good To Have)

Benefits

• Full Medical Benefits
• 10 Days Paid Vacation
• Full Time
• Dental & vision insurance
• 401(k) matching