Technical Support Engineer at Flexera providing support for cloud infrastructure and FinOps. Ensuring customer success while troubleshooting and resolving complex issues.
About the role
- IT Support Technician providing security and compliance support for Microsoft 365 environments. Guiding clients through assessments, remediation, and policy writing in a hybrid role.
Responsibilities
- Secure and configure Microsoft 365 environments to align with regulatory and security best practices
- Identify and remediate threats within Microsoft 365, including DLP, sensitivity labels, and threat detection tools
- Support clients through security incidents with technical guidance and calm, clear communication
- Draft security policies tailored to each client's environment, regulatory needs, and vendor relationships using ControlMap as a guide
- Write clearly, professionally, and accurately with no use of generative AI; this is a high-integrity writing role
- Communicate the purpose and impact of policies in practical terms clients can understand
- Lead vendor and cyber insurance assessments, from simple questionnaires to complex, evidence-based reviews
- Analyze penetration test results and develop actionable remediation plans
- Coordinate with internal teams to address vulnerabilities and compliance gaps
- Demonstrate working knowledge of SOC2, ISO, and similar frameworks
- Guide and support clients through audit preparation and remediation
Requirements
- 5+ years of IT Support experience
- 5+ years of Security experience
- Extensive experience configuring and remediating Microsoft 365 environments for security and compliance
- Extensive experience leading vendor risk, cyber insurance, and compliance assessments with minimal oversight
- Experience with vulnerability management
- Experience with MDR/EDR detection and response
- Above and beyond customer service
- Creative mindset
- Bachelor's degree (Good To Have)
- IT-related certifications (Good To Have)
- MSP Experience (Good To Have)
- Experience working directly with auditors or certification bodies (Good To Have)
- Background in client-facing roles during security incidents or remediation projects (Good To Have)
Benefits
- Full Medical Benefits
- 10 Days Paid Vacation
- Full Time
- Dental & vision insurance
- 401(k) matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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